Table of Contents:

Dedication Page.......1

Table of Contents....... 2,3

Chapter 1: Communication and Customer Relations.....4,5,6,7,8,9

Chapter 2: Information Management.....10,11,12,13,14,15

Chapter 3: Professional Development.....16,17,18,19,20,21

Chapter 4: Business Operations Managment.....22,23,24,25,26,27

Chapter 5: Economics.... 28,29,30,31,32,33

Chapter 6: Financial Analysis.......34,35,36,37,38,39

Chapter 7: Marketing and Business Management.....40,41,42,43,44

Chapter 1

Communication and Customer Relations

Synopsis

Unit one, which focuses on communication skills and customer relations, addresses the fundamental steps and processes that you go through in order to effectively communicate and have good customer relations. There are four main types of communication that are important to know, including: verbal, non-verbal, written, and visual. There are also the 7 C’s of communication that are fundamental in any type of communication and they are: clear, concise, concrete, correct, coherent, complete, and courteous. Then I also learned about customer relations and there are 5 tips to follow for having good customer relations and they include: putting your employees first, obsess over your customers, don’t just communicate-connect, always exceed expectations, and provide stellar customer relations and service.

Reflection

I took a lot away from learning the components of communication skills and customer relations. This caused me to take a step back and re-evaluate my communication skills based off of the tips and characteristics the notes informed about that are vital in communication. I can really connect to the 7 C’s of communication because when I sent an email out recently, I referred to them and they really helped when I was composing it. I already had an idea of what customer relations consisted of, but I had no idea how extensive the goals and tips were in order to have great customer relations with the public. I can relate customer relations to my experience at working for Chick-fil-A because when looking at the 5 tips to building great customer relations, I feel that Chick-fil-A instills those tips into their employees.

Application

As I said before, when I worked at Chick-fil-A, both communication and customer relations were highly valued among employees working there. When I went through training, it was an extensive process that focused heavily on how to provide the best customer service and one of the things that I still may accidentally say today is “My pleasure”, and that is a great example of both communication and customer relations because it is so effective due to the way employees say it and the consistency behind it. I can also apply communication to my everyday life because I use the four types of communication everyday and now that I have learned the 7 C’s of communication, I try to follow them when I am communicating via verbally, non-verbally, written, or visually.

Chapter 2

Information Management

Synopsis

Unit 2 consist of the main components of information management, including the characteristics, importance, and the steps. Information management is very important because it controls the creation of growth of records, reduces operating costs, improves efficiency and productivity, assimilates new records management technologies, and ensures regulatory compliance. The steps are also very important to consider when looking at information management because they are essential to manage information properly. Managing your information is something that people will be doing for their whole life, regardless of what you are doing. You manage your information when you are not even paying attention.

Reflection

When I was completing one of the assignments that went along with information management, I really connected to the content because when you get older, you have to start to manage your information more often. With learning the tips and components that are present within information management, I am more aware of how to manage information. I also found that setting goals and information management share a strong connection and discovered this with the goal setting project. When I was setting my goals and go through the questions and steps, I realized that in order to have goals that are adequate and realistic, you have to manage your information regarding those goals effectively. 

Application

I can apply information management to my life right now because as a senior, I have a lot going on, especially with applying to college. I use information management in many ways in order to keep my tasks and things that need to be completed in order. I have my list of colleges that I am applying to and under each college, there is a file with all of the information that goes along with that particular college. Information management is all around and we can see it day to day. It is so important to know how to manage information the right way because it will help you in the long run with saving you time and stress.

Chapter 3

Professional Development

Synopsis

This unit focuses on the components and elements that are present in professional development and the importance of it. Professional development is the formal process involving a wide variety of specialized training, formal, education, or advanced professional learning. This is supposed to aid employees with their skills in regard to their career and to improve their professional knowledge and effectiveness within their job. The goal of implementing professional development is to build and maintain the confidence of the staff. There are two types of professional development which include formal and informal. Formal would be conferences, seminars, workshops, collaborative learning with members of a team, and a course at a college or university

Reflection

I can really connect to the content of professional development because I have seen it all around me. I think it is a really important component into making sure a businesses with staff runs effectively and proficiently. This requires the staff of a business to have the right skills and areas of expertise and this reflects on their professional development. When you walk into a business and their staff seem to be disorganized, lacking knowledge, and unfriendly, then it shows the customers that they are not professionally developed as a company. When I worked at Chick-fil-A, they were very big on professional development because as a staff, they wanted us all to work together efficiently and have the right knowledge and skills, which then reflects a good image for them.

Application

I can apply professional development to my family because of what my mom has experienced with her job. My mom has had to attend seminars and conferences concerning her job. She would attend these formal forms of professional development to further her knowledge on collaborating with her team members and develop new skills to apply within her career. Professional development opportunities are everywhere and all types of jobs will utilize professional development within their internal components of their company because making sure staff are applying these skills and improvements within the business, it will have an overall improvement of the company itself.

Chapter 4

Business Operations Management

Synopsis

In Unit 4, I have learned what Business Operations Management is and the goals and components that go along with it. Business Management Operations is the management of systems and processes that create products or services and it involves monitoring, evaluating, and streamlining organizational processes in order to increase the efficient production or delivery of goods and services. There are also goals that go along with Business Operations Management that would include: maximizing productivity and quality, operating smoothly, satisfy customers, growing the business, and making money. The five components of Business Operations Management that need to be taken into consideration would be equipment and technology, policies and procedures, human resources, customer relations, and location.

Reflection

After reading about Business Operations Management, I felt that I could pick out many similarities and connections that I have regarding my other classes and past units that we have learned. When in the notes it talks about internal aspects of the business that are taken into consideration when talking about BOM, I can relate to this to a SWOT chart that I have learned prior to this class in some of my other marketing classes I have taken. The first two acronyms stand for strengths and weaknesses and they are both internal factors of a business, meaning the aspects of that business that are affected only by the inside of the business including a companies employees and production. In this class, we have also learned about some of the components of BOM, including how technology plays a role as well as customer relations. 

Application

Business Operations Management can be applied in all types of companies because it is a necessity in order to operate efficiently, When looking at the BOM transition model, I can apply that to a company I used to work for and how they utilized that model. The input of Chick-fil-A would include their products, customer services, and extra amenities they provide. The feedback would be acquired during the transformation process and this would include reviews of the products or customer interactions that revolve around the inputs of the company. The outputs are the end results for the company and are either positive or negative to the business. For Chick-fil-A, they are mainly positive outputs, which would include an increase in sales, good brand image, and positive customer relations.

Chapter 5

Economics